AI in Hotel Operations:Automation and Guest Feedback Systems
Program Duration
20 Hours
(Weekday And/Or Weekend Options Available)
Mode Of Delivery
Online/Hybrid
Program Cost
$1,700
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What is it about?
- Describe how AI is being used across different hotel departments in Canada.
- Identify the benefits and limitations of AI in guest services and back-of-house operations.
- Interpret how AI influences the guest experience through real-world examples.
- Understand how AI-generated insights from guest feedback are used to improve service.
- Discuss career opportunities for hospitality professionals in AI-supported roles.
Next Course Start Dates
| Start Time | End Time | Day | Timing | Status |
|---|---|---|---|---|
| October 1st, 2025 | TBA | MON | TBA | |
| October 4th, 2025 | TBA | MON | TBA | |
| October 7th, 2025 | TBA | MON | TBA |
What you’ll learn?
- Agile Project Management: Gain proficiency in Agile methodologies, specifically Scrum, and understand how to manage and execute Agile projects effectively.
- Jira Proficiency: Develop the ability to use Jira for project management, including setting up accounts, navigating the tool, creating dashboards, and using it for Scrum planning and progress reporting.
- AI Integration: Learn how to leverage AI tools like ChatGPT to enhance Agile processes, automate tasks, and improve overall productivity within a project management framework.
- Hybrid Methodology Implementation: Acquire the skills to blend Agile and Waterfall methodologies, understanding when and how to implement a hybrid approach effectively in different project scenarios.
- Team Building and Management: Develop strategies for building and managing high-efficiency Agile teams, fostering a positive and productive team culture.
Who can benefit?
This program aims to enhance the skills of professionals in the listed occupations below, bridging the gap with relevant real-world skills to ensure success:
- Front Desk Agent / Receptionist
- Guest Services Associate
- Housekeeping Supervisor (Entry-Level)
- Reservations Agent
- Front Office Supervisor
- Guest Experience Manager
- Housekeeping Manager
- Reservations or Revenue Coordinator
- Hotel Operations Supervisor
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